Frequently Asked Questions
Shipping time
Our products are made on demand especially for you – this saves resources and avoids overproduction.
Production time is usually 2–5 working days , and subsequent shipping takes approximately 2–7 working days depending on the destination.
You will receive a shipping confirmation with a tracking link as soon as your package is on its way.
Thank you for your patience – and for supporting conscious consumption. 💛
returns
Can I return items if I don't like them?
Since our products are made to order especially for you, we unfortunately cannot offer returns or exchanges if you are not satisfied . This helps us avoid overproduction and conserve resources. 🌱
What if my product was damaged or delivered incorrectly?
No problem! If an item is faulty, damaged or incorrect, please contact us within 14 days of receipt – ideally with a photo.
We'll find a solution quickly, we promise! 💛
Where can I turn if I have problems?
Simply send us an email to [ info@krmls.de ] or use the contact form. We're here for you and happy to help.
Shipping cost
How much are the shipping costs?
For orders under €70, we charge a flat shipping fee of €4.99 .
Shipping is free for orders over €70 – automatically, without a code or extra effort.
Does this also apply to international orders?
Currently, shipping costs only apply to deliveries within Germany. If you are ordering from abroad, costs may vary depending on the region – these will be displayed at checkout.
When will my order arrive?
Production time is typically 2–5 business days , and shipping takes 2–7 business days depending on the destination. You will receive a shipping confirmation with a tracking link as soon as your package is on its way. 📦
Payment options
Which payment methods are accepted?
You can conveniently pay by credit card, PayPal, Klarna (instant or invoice), Apple Pay and other common payment methods – depending on your preference.
Product information & care
How do the sizes run?
We recommend that you look at the size chart under each product – this way you can easily find the right size.
How do I properly care for my clothes?
Wash inside out at a maximum of 30°C, do not tumble dry. This will keep the colors and prints looking beautiful for longer.